Return Policy

Last updated: August 13, 2026

30-Day Return Window

You may request a return within 30 days of the date your order is delivered.

Return Conditions

Returned items must be unworn, unwashed, unused, and in their original condition with all tags and original packaging. Items that do not meet these conditions may not qualify for a refund.

How to Request a Return

Email support@agenoris.com within 30 days of delivery. Include your order number, the item you wish to return, and the reason for the return. For damaged, defective, or incorrect items, please also include clear photographs.

Wait for our return authorization and return instructions before sending an item. The correct return address will be provided by our customer service team. Returns sent without authorization or to an address not provided by us may not be accepted.

Return Shipping

For returns caused by a change of mind, sizing, style preference, or another reason not caused by Agenoris, the customer is responsible for return-shipping costs. We recommend using a trackable shipping service.

If an item arrives damaged or defective, or if we sent the wrong item, Agenoris will arrange or reimburse reasonable return-shipping costs after the issue has been verified.

Refunds

After the returned item is received and inspected, we will notify you of the result. Approved refunds are issued to the original payment method within 7 business days. Your bank or payment provider may require additional processing time.

Original shipping charges are not refundable unless the return is caused by a damaged, defective, or incorrect item.

Exchanges

To exchange an item, contact us first. Depending on availability, we may provide exchange instructions or ask you to return the item and place a new order.

Contact

For return questions, email support@agenoris.com.